We strive to ensure customer satisfaction with every purchase. However, if you encounter any issues, please review our refund policy below:

1. Eligibility for Refund

• A refund will be provided if:
• You receive the wrong product.
• Any item from your order is missing.
• The product is damaged during delivery.

2. How to Request a Refund

• To initiate a refund, contact us via WhatsApp at https://wa.me/923154856150 within 48 hours of receiving your parcel.
• Provide clear proof, such as photos or videos of the issue.

3. Unboxing Video Requirement

• We highly recommend recording a video while unboxing your parcel. This serves as vital evidence for any claims related to missing or damaged items.

4. Refund Processing Time

• Once your claim is verified, your refund will be processed within 7-10 business days.

5. Non-Refundable Cases

• Refunds will not be provided if:
• The product has been used or damaged by the customer.
• Proof of the issue is not submitted within the specified time.
• An unboxing video is not provided when requested.

6. Method of Refund

• Refunds will be issued through the original payment method or as store credit, based on your preference.
If you have any questions or need assistance, feel free to contact us. We’re here to help!